FAQ

How much notice is required to order a cake?
All our cakes are custom made and made to order, we do not have cakes pre-made .
  • Wedding cake orders require 2-3 months notice.
  • All other occasion cake orders require 7-10 days notice.
  • If you require a cake urgently call us on 9002 4046 to discuss your needs.
If I send an email how long will it take to receive a response?
Most emails will be responded to within 24-48 hours. Please be patient we will get back to you.
What flavours are available?
There is a full list of flavours on our website under the “Our Flavours” tab at the top. There is also a drop down box headed “flavours” which indicates the flavours available for that particular cake when using the shopping cart.
How much for a simple cake?
Cakes are priced according to the amount of labour required to design, bake, order special items and finally ice and decorate them, so it is best to browse our site for ideas and pricing. In most cases there is a minimum serving size for the purpose of making the cake more affordable. Generally if a cake is made smaller than the minimum it can sometimes double in price due to the extra labour required to work on a smaller canvas.
Do you deliver and what is the delivery fee?
Pick up is preferred as we reserve delivery for wedding cake orders.  All orders for delivery must be placed 7 days prior to delivery date. Delivery pricing can be viewed under the information – delivery  tab. Please also ensure you read our terms for delivery as we do not deliver on Sundays and we do not deliver at specified times.
If I have my cake delivered what time will I get it?
Deliveries are generally delivered between 10am – 6pm to home addresses and 10am – 5pm to work addresses.  We cannot deliver at a specified time, only a time range of 4 hours. eg between 1pm-5pm. Time specific deliveries incur extra charges as do Sunday deliveries.
How can I place an order?
You can either order online, or call on 9002 4046 and order over the phone or you can arrange an appointment for a personal consultation to place your order. Please see more details on our payment page.
Are all the cakes/cup cakes entirely Edible?
No, whilst most of the cakes/cup cakes are entirely edible, there are some cakes/cup cakes which may contain varies elements required for support or decoration making some parts not fit for consumption. These include most figurines on cakes/cup cakes, whether they are made from icing or plastic, sugared flowers, diamantes, pearls, ribbon, wooden skewers used for support and any other items used as decorations on a cake.
Do I need to leave a deposit when I order?
Yes, to place an order you must leave a 50% deposit. The balance being due either on collection or 7 days prior to delivery.
Can I change the colours of a cake?
Yes you can. There is a colour variations text box for specifying any color changes.
Can I purchase your figurines or decorations separately?
Unfortunately we do not sell our decorations separately, figurines and decorations are made exclusively for our cake orders.
If you did not find your answers here send us your query and we will respond within 24 hours.

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