FAQ

How much notice is required to order a cake?
All our cakes are custom made, we do not have cakes pre-made, so we can not supply a cake for the same day or next day.
  • Wedding cake orders require 2-3 months notice.
  • All other occasion cake orders require 7-10 days notice.
  • If you need a cake at short notice and we are not fully booked we may be able to accommodate you, call us on 9002 4046 or sms 0458 778 780 to see if we can help.
Where are you located and what are your opening hours?
We are located in the suburb of Macleod, you can view our address, opening hours, phone number and a google map on our contact us page.
How much for a simple cake?
Cakes are priced according to the amount of labour required to design, bake, order special items and finally ice and decorate them, so it is best to browse our site for ideas and pricing. In most cases there is a minimum serving size for the purpose of making the cake more affordable. Generally if a cake is made smaller than the minimum it can sometimes double in price due to the extra labour required to work on a smaller canvas.
All cakes on the website show a price, by clicking on an cake picture you will see the prices, the minimum serving size and the flavours available. The price on the website is the price that applies if you order the cake online only.
I can’t find what I am looking for on your website?
The best way to find a cake on our website is to use the search bar in the top left hand corner, type in a keyword (for example – frozen) and all the cakes we have with that theme will load, then just click on the images to see the prices.
I have a picture of something I want made, how can I get a quote?
The best way to get a price for a custom made cake is to click the get a quote tab from the menu at the top of our website attached any images you have and we will get back to you with a price.
Do you deliver and what is the delivery fee?
We offer both pick up or delivery.  All orders for delivery must be placed 7 days prior to delivery date.
Delivery pricing can be viewed under the information – delivery  tab.
Please also ensure you read our terms for delivery as we do not deliver on Sundays and we do not deliver at specified times.
If I have my cake delivered what time will I get it?
Deliveries are generally delivered between 10am – 6pm to home addresses and 10am – 5pm to work addresses. 
Time specific deliveries incur extra charges as do Sunday and public holiday deliveries. This extra charge is added to the normal delivery fee.
If I pick up my cake how do I transport it and where do I store it ?
You can find information on transporting your cake and storing it on the storage, handling and transport page.
How can I place an order and how and when do I pay for the cake?
You can either order online and take advantage of the online price, or call on 9002 4046 and order over the phone or you can arrange an appointment for a personal consultation to place your order. The online prices do not apply to Cakes ordered over the phone or in person.
Payment is by cash or credit card and is required when you place your order.
If you are collecting the cake 50% deposit is required with the balance due when you pick up the order.
If you are having your order delivered full payment is required. Please see more details on our payment page.
Are all the cakes/cup cakes entirely Edible?
No, whilst most of the cakes/cup cakes are entirely edible, there are some cakes/cup cakes which may contain varies elements required for support or decoration making some parts not fit for consumption. These include most figurines on cakes/cup cakes, whether they are made from icing or plastic, sugared flowers, diamantes, pearls, ribbon, wooden skewers used for support and any other items used as decorations on a cake.
Do I need to leave a deposit when I order?
Yes, to place an order you must leave a 50% deposit. The balance being due either on collection or 7 days prior to delivery.
Can I change the colours of a cake?
Yes you can. There is a colour variations text box for specifying any color changes.
Can I purchase your figurines or decorations separately?
Unfortunately we do not sell our decorations separately, figurines and decorations are made exclusively for our cake orders.
If I send an email how long will it take to receive a response?
Most emails will be responded to within 24-48 hours. Please be patient we will get back to you.
What flavours are available?
There is a full list of flavours on our website under the “Cake Flavours” tab at the top. There is also a drop down box headed “flavours” which indicates the flavours available for that particular cake when using the shopping cart.
If you did not find your answers here send us your query and we will respond within 24 hours.

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