Cancellations & Returns

Cancellation of Orders

Please bear in mind when you place an order there are certain parts to a cake (sugar figures, flowers, other figures, etc ) that need to be made ahead of time to dry or must be ordered in for your particular order.  Also when you book your cake you are filling the quota of cakes we can produce in that week. Therefore if you need to cancel your order, some work may have commenced or items may have been ordered and paid for or we may have turned away another order.
So, if  you need to cancel your order, at our discretion money can be refunded less a 50% fee of the total order value, ONLY IF notice is received by Amarantos Cakes within 2 hours of placing the order. Alternatively,  at the discretion of management, we may issue a credit voucher for you to use at a later date.
Cancellations received more than 14 days prior to collection or delivery or after a period of 5 days from placing your order (if not within 14 days of collection or delivery) will be refunded less a 50% fee of the total order value.
Refunds can be issued in the form of a credit voucher, depending on the circumstances and at the discretion of management. You will receive an email confirmation once your order cancellation has been processed.
IMPORTANT: ORDERS CANNOT BE CANCELLED LESS THAN 14 DAYS FROM COLLECTION OR DELIVERY. In the event that an order is cancelled within this time, full payment will be expected within 14 days. If payment is not made within the specified time the matter will be referred to a debt collection agency and if the debt remains unpaid, it will be reported to a credit reporting agency and affect your credit  rating.

Refunds & Returns

Amarantos Cakes will replace the goods you purchase if the goods you purchase:
  • are not of merchantable quality (i.e. if your cake is damaged at time of delivery but not if you simply do not like the taste of the cake)
  • don’t match any description given of the goods (this would include corresponding with a photograph of the goods, excluding colour matching and replaceable add on items)
  • are not free from defects.
Please note, all food products are perishable, so Amarantos Cakes expects that you take due care to properly store the goods  and transport the goods in accordance with the nature of the product. If you are not clear on this, please check with us first.
This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate or broken/damaged in transit.
You need to approach us regarding any problems with your goods within a reasonable period of time. What is reasonable depends on the goods, their use and any other relevant information.
Where your product has been damaged after leaving our premises and is in your care, we are happy to, were viable time wise and depending on the nature of the damage, repair it. Depending on the damage it may be at an additional cost.
As a rule we will require that they be returned to us within 3 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.
Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.
Note- Amarantos Cakes are not required to provide you with a refund if you have simply changed your mind.
In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online or over the telephone – we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.

Changes to Orders

Any changes made to your order within 14 days of collection or delivery will incur a charge of $50-100, depending on the change requested. Changes such as flavour, size or shape of the cake can not be made within 14 days of collection or delivery. In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.
All other changes involving colours, wording or addition of extra items must be submitted via email. Upon receipt of your email we will acknowledge receipt of your changes via response email with amended invoice.
If you do not received any acknowledgement of the requested changes it is deemed that we have not received your email.