Cancellation of Orders
Please bear in mind when you place an order there are certain parts to a cake (sugar figures, flowers, other figures, etc ) that need to be made ahead of time to dry or must be ordered in for your particular order. Also when you book your cake you are filling the quota of cakes we can produce in that week. Therefore if you need to cancel your order, some work may have commenced or items may have been ordered and paid for or we may have turned away another order.
So, if you need to cancel your order, at our discretion money can be refunded less a 50% fee of the total order value, ONLY IF notice is received by Amarantos Cakes within 2 hours of placing the order. Alternatively, at the discretion of management, we may issue a credit voucher for you to use at a later date.
Cancellations received more than 14 days prior to collection or delivery or after a period of 5 days from placing your order (if not within 14 days of collection or delivery) will be refunded less a 50% fee of the total order value.
Refunds can be issued in the form of a credit voucher, depending on the circumstances and at the discretion of management. You will receive an email confirmation once your order cancellation has been processed.
IMPORTANT: ORDERS CANNOT BE CANCELLED LESS THAN 14 DAYS FROM COLLECTION OR DELIVERY. In the event that an order is cancelled within this time, full payment will be expected within 14 days. If payment is not made within the specified time the matter will be referred to a debt collection agency and if the debt remains unpaid, it will be reported to a credit reporting agency and affect your credit rating.
Refunds & Returns
Amarantos Cakes will replace the goods you purchase if the goods you purchase:
are not of merchantable quality (i.e. if your cake is damaged at time of delivery but not if you simply do not like the taste of the cake)
don’t match any description given of the goods (this would include corresponding with a photograph of the goods, excluding colour matching and replaceable add on items)
are not free from defects.